Foremost African financial institution; Guaranty Trust Bank plc has been awarded a triple International Organization for Standardization certification: ISO/IEC 27001- for Information Security, ISO 20000 – for IT Service Management and ISO 22301 – for Business Continuity Management along with PAS 99:2012 Integrated Management System certification by the British Standard Institute (BSI).
The British Standard Institute (BSI) certification recognizes companies that have implemented systems and structures that ensure their operations are in line with international best practices. With more than 70,000 certified clients and more full-time assessors than any other certification body worldwide, the BSI Group is one of the largest and most experienced certification bodies focused primarily on training, auditing and certification of qualified organizations.
The certification attests that Guaranty Trust Bank has instituted internationally accepted processes that guaranty the security of its customers’ information, the ability of the institution to consistently provide quality service and its capacity to resume business within a short timeframe in the event of any business disruptions. The Bank embarked on gaining the certification of its Management System Standards last year in order to align with international best practice and meet the increasing expectations of its various stakeholders.
According to Mr. Theuns Kotze, Regional Managing Director BSI, Middle East & Africa, “To achieve certification to these standards, a company must show a continuous, structured commitment towards assessing security risks, managing sensitive information, and ensuring a holistic plan is in place to respond to any potential disruptions. In obtaining these certifications, Guaranty Trust Bank clearly demonstrates that they are operating at this level and meets the needs of their customers”. Also, GTBank is the first organization in Nigeria to obtain and fully implement these certifications in its operational processes.
Speaking during the presentation of the certificate, Ohis Ohewerei, Executive Director of GTBank said “The Bank remains committed to following global practices and standards to ensure our customers enjoy the highest quality of service delivery, efficiency and convenience at all times. For us, holding these standards offers stakeholders increased confidence and ensures effective business continuity management, information security and information technology service at all levels”.
He further stated that “As a Bank, we are dedicated to preserving the confidentiality, integrity and availability of all physical and electronic assets of the bank with the sole objective of enhancing the customer experience through improved information security. The Bank’s firm commitment remains centred on providing superior IT service delivery, the timely resumption of the Bank’s business operations in the unlikely occurrence of an incident and the protection of its staff and the organization in its entirety”.
GTBank has consistently played a leading role in Africa’s banking industry. The GTBank brand is regarded by industry watchers as one of the best run financial institutions across its subsidiary countries and serves as a role model within the financial service industry due to its bias for world class corporate governance standards, excellent service quality and innovation. The Bank was recently recognized as the ‘Best Bank in Nigeria’ during the 2015 Euromoney Awards.